REFUND POLICY

We stand behind our work and aim to deliver a premium result every time. Because auto detailing services are time- and labor-based, refunds are handled under the policy below.

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1. ALL SALES ARE FINAL ON COMPLETED SERVICES (WITH A FIX GUARANTEE)
   Detailing results can vary based on vehicle condition. For completed services, refunds are not guaranteed.
   If something isn’t right, we will make it right by re-performing the affected portion of the service when reasonably possible.

2. WHEN TO REPORT AN ISSUE
   To be eligible for a re-do or adjustment, you must notify us:
   • Before leaving / before the appointment is marked complete, OR
   • Within 24 hours of service completion, with photos where applicable.

3. WHAT WE WILL DO
   Depending on the situation, CMS may offer one of the following remedies:
   • Re-do / touch-up of the affected area(s)
   • Partial adjustment (credit) toward the original service
   • Full refund only in rare cases and at CMS’s discretion

4. WHAT’S NOT ELIGIBLE
   We cannot offer refunds for:
   • Pre-existing damage or conditions (scratches, fading, worn clear coat, dents, torn upholstery, etc.)
   • Stains/odors/defects that cannot be fully removed despite best efforts
   • Dissatisfaction based on expectations outside the booked service scope
   • Services altered by a third party after completion

1. DEPOSITS, CANCELLATIONS & NO-SHOWS

   If deposits are enabled for certain services, deposits are non-refundable unless we cancel or cannot perform the service.
   Please provide at least 24 hours notice to cancel or reschedule. Late cancellations or no-shows may be charged a fee up to the service price.

2. WEATHER / MOBILE APPOINTMENTS

   For mobile services, unsafe weather conditions may require rescheduling. We will work with you to find the next available time.

3. CONTACT

   To request a re-do or discuss an issue, contact us:
   admin@cmsautodetail.com
   Chad: (617) 584-0974 | Jen: (617) 710-9305